Shipping policy

Last updated: October 2025

Thank you for supporting our family-run Irish workshop!
Every piece is crafted with care and precision before being shipped directly to you from Ireland.

Dispatch Times

• Standard items: Dispatched within 1–2 working days
• Custom designs: Dispatched within 2–4 working days

Once your order is ready, it will be shipped immediately with an post, and you’ll receive a confirmation email with tracking details.

Note: Delivery time begins once your order has shipped.

Shipping Rates

Note: Delivery times are estimates and may vary depending on courier delays, customs, or seasonal demand.

Free Shipping

Orders with a total value of €75 or more (after discounts) qualify for free shipping to Ireland and Northern Ireland.

Free shipping is automatically applied at checkout - no code needed.

Custom Designs & Personalised Orders

Have your own idea in mind?
We love creating custom pieces - from business signs and family names to personalised wall art.

Simply send us your ideas or sketches through our Contact Form or email, and we’ll design a proof for you to review before production begins.

Your custom piece will be made to order in our family workshop in Ireland, ensuring every detail is handled with care.

Order Tracking

Tracking information will be emailed once your order has shipped.
If you haven’t received tracking details after dispatch, please contact us at info@customssr.ie

Shipping Origin

All orders are shipped directly from our workshop in Ireland.

Delays or Issues

If your delivery is delayed or damaged in transit, please reach out to us within 14 days of receipt so we can assist you promptly.
While we can’t control courier delays, we’ll always do our best to resolve any shipping issues quickly.

Thank You

We appreciate your support of our family-run Irish business.
We’re proud to handcraft something truly special for your home or business.